In need of a little more help?

1. Investments

How much do I have to invest with Moneyfarm?
To start investing with Moneyfarm, you need at least £500 to ensure we can start building you a diversified portfolio that will help you reach your goals as quickly as possible. We suggest you have at least £1,500 in your account so that you have a good mix of investments in your portfolio. If your transfer is lower than £5,000, you should set-up a direct debit to ensure your investment helps you to reach your goals. When you have less than £1,500 in a portfolio this won’t be optimally balanced to your profile and time horizon, however we’ll always ensure we stick as close to the risk profile of your portfolio as possible.
Can I add or remove cash from my initial investment?
Yes, you can request to add funds or withdraw from your account at any time of day or night, from your app or desktop. We think it’s important that your investments are flexible to ensure this is a simple, hassle-free process for you. Don’t forget that your portfolio is tied to your financial goals, so it’s always best to contact us if you would like to move a large amount of money. Transferring an ISA or Pension to Moneyfarm is also simple, just download the form from your account, fill it in and send it back to us. We’ll do the rest. We’ll never charge you a fee for transferring to or away from Moneyfarm, just make sure you do it properly so you don’t lose your tax benefits. Get in touch with our investment consultants if you have any questions.
Can I customise the suggested portfolio?
At Moneyfarm, we provide a discretionary service, which means we build, manage and rebalance your portfolio on your behalf. After we ask you a series of questions to determine your knowledge, experience, risk appetite and objectives, we match you with the portfolio that best fits your profile. We’re regulated to offer this investment advice.

If you don’t believe we’ve matched you to the right portfolio, you can talk to one of our Investment Consultants who can look at the other options available to you within your suitability constraints.
What stops me from copying your portfolios and doing it myself?
Nothing, but remember it takes a lot of time, knowledge and skill to invest successfully, not to mention the extra capital of trading yourself. It can be especially daunting when you’re managing your family’s money. It’s important you understand your investor profile and make sure your portfolio reflects your tolerance to risk through its asset allocation. Once you’ve built your portfolio, you’ll need to make sure it continues to be suitable for you and your goals. Many investors prefer for the expert to do it for them so they can focus on the important things in life, knowing their wealth manager has their best interests at heart.
Do you give investment advice?
Yes, we’re regulated to give restricted financial advice (investment advice) to our customers. We’ll ask you a series of questions to determine your knowledge, experience, risk appetite and objectives. We take this information to build your investor profile and then match you to a portfolio that’s specifically built by our experts to reflect your profile.

At Moneyfarm, we provide a discretionary service, which means we build, manage and rebalance your portfolio on your behalf, ensuring we keep you on track with your goals.

We blend technology and human expertise to offer efficient financial advice that helps you achieve your financial goals.
What is a model portfolio?
A model portfolio is a group of funds that are brought together to target an expected return for a specified amount of risk. Our asset allocation team optimise the asset allocation for each of our model portfolios to ensure they’re suitable for the targets of each portfolio.

Once we have matched you to a portfolio that reflects your investor profile, your investments will be managed by our experts in-line with the model portfolio that suits your profile. For smaller investment amounts, the composition of your portfolio may differ from the model. Please contact us if you would like to know more.
How is the performance of my portfolio calculated?
Your portfolio performance is calculated using a money-weighted calculation. We believe this gives you a more accurate picture of the true return you received as an individual, accounting for your individual cash flows – these could be dividends, account top-ups or disinvestments. If you were to invest – or disinvest – an amount from your portfolio, this impacts the performance number. Technically speaking, this measure of performance corresponds to a well-known concept in finance called the internal rate of return (IRR). We compute the IRR of your portfolio every day.
Can I use Moneyfarm if I am not a UK resident?
Currently we can only open accounts for individuals over the age of 18 living in the UK or Italy. If you have any questions regarding this please contact us via email or telephone.
I am a US Citizen, can I invest with Moneyfarm?
Yes, you can invest with Moneyfarm if you’re a US citizen, as long as you’re a UK resident. Moneyfarm is FATCA compliant and registered FFI with the U.S. Internal Revenue Service. As a US Citizen you will be asked to provide a FATCA self-certification form: please refer to the FATCA FAQs section for more information. Always seek advice from your tax advisor to understand the implications of investing whilst living abroad.

2. ISA

What is an ISA?
An ISA is a simple account that protects your savings and investments within a tax wrapper. This means that any returns made from your investments will be shielded from the taxman. You decide whether you keep your money in a stocks and shares ISA, cash ISA or a mix of the two, but you can’t invest in more than one of each type of ISA in one financial year.
How much is the ISA allowance?
The annual ISA allowance is £20,000 for the 2018/19 financial year. This means you can invest up to £20,000 in your Moneyfarm ISA, and your money can grow protected by your tax-free wrapper. You can spread your ISA allowance across a number of different types of ISAs (stocks and shares, cash, Innovative Finance), but you can only put money into one of each type in one financial year – you can invest in two stocks and shares ISAs, for example. The ISA allowance is personal, which means couples can invest up to £40,000 a year. You can’t roll any unused ISA allowance over into a new financial year, which means it’s a case of use it or lose it. You don’t have to invest your ISA allowance in one go, you can make regular payments instead, whatever works best for your financial situation.
Can I withdraw from my ISA?
You can withdraw money from your ISA whenever you need to, without it impacting your ISA allowance from that tax year. Moneyfarm does not charge you to withdraw from your ISA, as we know how important it is that you have flexible access to your investments. However, the longer you can keep your money invested, the more you can expect your money to grow to help you have a more financially secure future.
What are the requisites to open an ISA?
To open a Stocks and Shares ISA you must be at least 18 years old and must be a UK resident for tax purposes.
What are the tax benefits of an ISA?
ISAs have generous tax benefits that can help you maximise your investment returns. When you invest in an ISA, you’re not charged Capital Gains Tax (CGT) on any profit you make when you sell your investments. Everyone has an annual CGT exemption allowance of £11,700 in the 2018/19 financial year. You’ll be charged CGT on any profit made above this annual allowance if you didn’t invest in an ISA. Any losses made on your investments in your Stocks and Shares ISAs can’t be used to offset capital gains on your other investments. ISAs also protect any income from your investments in your tax-free wrapper. Outside of an ISA, you don’t pay tax on the first £2,000 of dividends you get in the tax year. Above this allowance, you pay tax of 7.5-38.1%, depending on your income tax band. If you invest in an ISA, you don’t pay a thing. The tax treatment of a Moneyfarm Stocks and Shares ISA depends on your individual circumstances and may be subject to change in the future.
Do you offer a Cash ISA?
No, we currently only offer a Stocks and Shares ISA, Pension and General Investment Account. We are an investment manager and our primary focus is on providing cost-efficient investment advice with a discretionary service.
Do you offer a help-to-buy or lifetime ISA?
No, we do not offer the Help-to-Buy or Lifetime ISA.
Do you offer a Junior ISA?
No, we do not currently offer a Junior ISA (JISA).
Can I transfer existing ISAs with other providers to the MoneyFarm ISA?
Yes, you can transfer existing ISAs from other providers by simply completing a Moneyfarm ISA transfer form and returning it to us. This form is provided to you once you’ve created an ISA portfolio using the ISA transfer option, or if you already have an ISA with us you can access the form inside your ISA portfolio under the actions section. To start the process, return the completed form to us and we will then contact your existing ISA provider to arrange the transfer. It will be possible to transfer both Cash ISAs and Stocks & Shares ISAs to Moneyfarm, however we will always hold your investments in a Stocks & Shares ISA. We do not currently offer a Cash ISA. Any Stocks and Shares ISA that is transferred won’t hold the same investments as before. We instruct the current ISA manager to sell the investments and transfer the ISA as cash for us to invest. This preserves your ISA’s tax-efficient status and allows us to manage it in the most appropriate way for your goals, timeframe and attitude to risk. This process usually takes 15-30 days, but depends on your ISA provider.
If I transfer an ISA will it count towards my ISA allowance?
ISA transfers don’t count towards your annual ISA allowance. An ISA transfer doesn’t count as a new ISA subscription, so if you’re transferring ISAs from previous tax years, this has no impact on your ISA allowance for the current tax year. Once you start investing in your ISA in the new financial year, this will count towards your annual ISA allowance.
How much of my ISA can I transfer?
It’s possible to transfer all or part of your ISA from previous years to a different provider. However, if you want to transfer money you’ve invested in an ISA during the current year, you must transfer all of it.
How long does it take to transfer an ISA?
Once your Moneyfarm ISA transfer form is received, we’ll work with your current provider to transfer your ISA to Moneyfarm safely and securely. This normally takes between 15 and 30 days, but depends on your current provider.
When can I transfer my ISA?
You can transfer an ISA at any time, and you can transfer as often as you like. Remember, if you have saved into a fixed rate Cash ISA there may be a penalty if you transfer before the end of the fixed term. Whilst Moneyfarm doesn’t charge you to transfer to or away from Moneyfarm, other providers may, so make sure you’re aware of all costs and charges before you start.
How do I transfer my ISA investments to another manager?
To transfer your money away from Moneyfarm, please contact the provider you wish to transfer to. They should arrange the transfer of your funds on your behalf. Please note that we can’t transfer your investments ‘in specie’, but can only transfer your assets as cash. To allow for this, all your assets will be liquidated within 7 days of receiving your transfer request. We won’t charge you a thing to transfer away from Moneyfarm or to close your account, but your new provider may, so please be aware of all fees you will be required to pay before you start.
Where can I find the ISA transfer form?
The ISA transfer form is provided to you once you have created an ISA portfolio using the ISA transfer option. This will be pre-populated with the information you provide to us. If you already have an ISA with us you can access the form inside your ISA portfolio under the ‘Actions’ section.

3. Pension

What is a pension?
A Self Invested Personal Pension (SIPP) is a personal pension scheme that helps you accumulate a sum of money to provide you with an income throughout retirement. Fortunately, the government wants you to save for retirement, so there are a number of tax benefits available to you. You save into a pension so that you have an income when you retire. This depends on the value of your savings when you retire, which in turn depends on how much you put in and how your investments perform. The Moneyfarm Pension helps you save for retirement in a tax-efficient way. When you invest in a Moneyfarm Pension you’ll be invested in the portfolio that best reflects your needs.
How do pensions work?
A Self Invested Personal Pension (SIPP) is a personal pension scheme that helps you accumulate a sum of money to provide you with an income throughout retirement. You may be eligible for tax benefits when you contribute to a pension, whilst your money is invested, and when you retire.

You can claim tax relief on your personal pension contributions relative to your income tax band. The investments in your pension will grow free from income tax and can be sold without incurring a Capital Gains Tax charge. You can usually take 25% of your total pension pot as a tax-free lump sum from the age of 55, and the remainder will be taxed according to your income tax band.

Once you’ve started to save into your pension, you will normally have to wait until you’re 55 before you can draw any money from it. You can then decide whether to go into income drawdown, buy an annuity with your savings, or do a combination of the two.
How much should I contribute to my pension?
When it comes to saving for your future, the more you can put aside the better to ensure your financial security. It all depends on the standard of living you’re expecting when you retire. Visit our Pension Calculator and Decodes blog to find out what this means for you.
Can my employer make contributions to my Moneyfarm pension?
Yes, for most people this will be possible. You can register your employer by filling out the attached form and returning it to support@moneyfarm.com to start the process. Please contact our investment consultant team if you want to know more.
I’m self-employed, can I use the Moneyfarm Pension?
Yes you can, as a self employed person you have the same allowances as an employed person. If you are an employee of your own company, you may be able to make employer contributions into your personal pension. You can speak to the investment consultant team for more details, and we recommend for tax queries in respect of pension contributions and your business, you speak to a qualified advisor or accountant. To register your employer for this, please complete this form and email it to support@moneyfarm.com
What is the lifetime pension allowance?
Pensions have a lifetime allowance, which is £1.03 million in the 2018/19 tax year. If your total pension savings exceed the lifetime allowance when you decide to take benefits, a tax charge applies, called the lifetime allowance charge. The amount of the lifetime allowance charge depends on how you take the excess benefits from your pension. If you take the excess as a lump sum, it will be subject to a 55% tax charge. If you decide to use the excess as income, it will immediately be subject to a 25% tax charge, and your income will then be subject to income tax. If your savings exceed the new lower limit after the standard lifetime allowance was reduced to £1 million in 2016, you may be able to apply for a lifetime allowance protection scheme.
Can I transfer a pension?
You can transfer money from your other pensions into your Moneyfarm Pension, including from SIPPs and workplace pension schemes, so long as you haven’t started to take income from them. You won’t be able to transfer defined benefit schemes, also known as final salary schemes. Your pension savings are initially transferred as cash, and then reinvested once the money arrives in your Moneyfarm Pension. You may lose certain benefits or incur exit fees if you leave your current provider, and there is no guarantee that the benefits you receive from your Moneyfarm Pension will be more favourable, and may be lower. Moneyfarm won’t charge you a fee for transferring your pension. It is important you understand any changes in guarantees or benefits and the fees your current provider may charge before transferring your existing pensions to the Moneyfarm Pension.
How do I transfer a pension?
When you create a pension portfolio with Moneyfarm you’ll be asked if you’d like to transfer a pension. All you need to do is fill in the fields and we’ll manage the transfer process on your behalf, free of charge. You’ll need to know your current pension provider, account number and estimated value.
How long does it take to transfer a pension?
Pension transfers vary by provider. Some providers are on an automated platform which takes an average of eight working days. Others take longer, up to as much three months. The team at Moneyfarm will chase your existing provider on your behalf and let you know if there are any issues.
Will you help pay my exit fees?
When you move your investments (minimum of £5,000) to us, we’ll reimburse any exit fees that your former providers charge you, up to a maximum of £500 per customer. Of course, you need to decide whether these fees will impact the future value of your pension. To claim this you need to download and complete the short Exit Fees Reimbursement Form within three months of requesting your transfer. Send the form to us at support@moneyfarm.com Please remember, you still need to complete the transfer application process online and qualify for the reimbursement.
Is there a minimum transfer value?
Standard Moneyfarm minimums apply, so you need at least £500 to open a portfolio but we recommend you have at least £1,500 to benefit from full diversification. You’ll need to set up a monthly direct debit of £100 if you have less than £5,000 in your pension.
What type of pensions can I transfer?
We can accept the transfer of any defined contribution pension, provided you haven’t started to take benefits from this and that there are no loss guarantees. We can’t accept the transfer of final salary (defined benefit) pensions without you taking independent financial advice. If you have already started to take benefits from your pension we can’t accept the transfer.
Can I transfer a pension if I’ve started to take benefits?
No, unfortunately we can’t accept crystallised pension transfers. If you have only crystallised a portion of your pension (taken benefits from a small amount of your overall pension) then we can transfer the uncrystallised portion.
What is the annual pension allowance?
There’s a cap on how much you can contribute to your pension to receive tax relief each year. In the 2018/19 tax year, this limit is £40,000 or your annual salary – whichever is lower. The government applies a tax charge, called the annual allowance tax charge, if the total contributions to your pension savings for a given tax year exceed your annual allowance. Your ‘total contributions’ includes all your personal contributions, any income tax relief from the government and contributions paid by your employer. The charge for exceeding your annual allowance is set at your marginal rate of income tax. This acts as if the excess amount were added to your other earnings. Before you start withdrawing from your pension savings, you can usually carry forward up to three years of unused allowance. This increases your available allowance. Once you start taking income benefits from your pension savings, you will normally be subject to what’s called the Money Purchase Annual Allowance restricting the level of your contributions to “money purchase” pensions, including your Moneyfarm Pension. If you are unsure of your annual allowance we recommend you seek professional advice.
How much tax will I pay on my pension?
You can usually take 25% of your total pension pot as a tax-free lump sum from the age of 55. The remainder can be used to provide you with an income throughout retirement -typically through an annuity or income drawdown – and will be subject to income tax depending on its value and your other taxable income. You may end up paying a lower rate of tax when you retire as your income reduces. For example, you may pay 40% tax when working, but just 20% when you retire. Remember, there are generous tax advantages to saving into a personal pension, you can find out more on our pension page.
What annuity could I get with my pension when I retire?
If you use all or part of your pension to purchase an annuity with another provider, the amount of income and level of benefits you receive will depend on the annuity rate offered to you by the annuity provider you choose at the time. Annuity rates may be lower in future. If you have any questions, contact a financial advisor.
What happens to a pension when you die?
If you die before the age of 75, the value of your pension can be paid to your beneficiaries in the form of a lump sum or income. The benefits will normally be tax-free, as long as they are paid (or, in the case of the payment of pension income, designated for that purpose) within two years of your death. Your beneficiaries may pay a tax charge if your pension value exceeds the lifetime allowance. If you die after reaching 75, the value of your pension can still be passed to your beneficiaries, but will be subject to income tax.

4. Profiling

How do you understand my attitude to risk?
We’ve developed a questionnaire-based algorithm that matches you to an investor profile. By understanding you a bit better, your goals, time horizon, and any personality characteristics that influence your relationship with investments, we can build a profile of you that reflects your tolerance to risk. We then use the investor profile in conjunction with specific portfolio objectives to determine the most suitable mix of investments to help you reach your goals. Our team of investment experts build your portfolio and continually manage it until you take your money out to ensure if continues to reflect your tolerance to risk.
Why do you need to assess my risk profile?
Understanding your investor risk profile is one of the first steps to achieving your financial goals. Your risk profile represents your personality, financial background, time horizon and objectives, and should influence the way you invest. Our experts build and manage portfolios that are specifically designed to reflect your suitability requirements. To do this, we need to understand more about you as a person and investor. For example, many investors think they can take on a lot of risk, but they have a short-time horizon. This significantly reduces an investor’s tolerance for risk. The less time you have to reach your goals, the less time your investments will have to recover if they suffer from short-term fluctuations. The longer you can invest for, the more risk you can take with your money, and the higher the returns you can expect – although your investments can also fall in value.

5. ETFs

What is an ETF?
An Exchange Traded Fund (ETF) is a fund that tracks a market index (like the FTSE 100 or S&P 500), a specific commodity, bond, or even a basket of assets. In essence, ETFs own shares and trade them to reflect moves in the index they are tracking. They can be traded exactly like individual stocks, but because they are based on an underlying index or investment, they offer more diversity than individual shares. ETFs charge lower costs than traditional investment funds as they don’t involve active management.
Why do you use ETFs?
We invest in ETFs for three reasons: they provide exposure to a broad range of asset classes; have lower costs than actively managed funds; and offer more predictable performance than an actively managed fund. Managing risk is at the core of our philosophy. ETFs allow us to create an optimally diversified portfolio to manage the risk in our portfolios and our portfolios typically hold seven-14 funds, diversified across geographies and asset classes. A diversified portfolio is better insulated against downside risk and evidence suggests that it’s difficult for active stock pickers to consistently outperform the market over time.
How do you select ETFs?
To choose the top-performing ETFs, Moneyfarm operates a due diligence process that evaluates thousands of ETF products listed on the London Stock Exchange. Using information from the official exchange website, the ETF provider website and Bloomberg, we score ETFs by asset class according to quantitative and qualitative criteria. Our investment committee reviews the weighting that should be applied to each of these criteria. If a fund lacks data for a specific criterion, this counts against it. You can find out more in our investment strategy.
Are ETFs secure?
Much like when you invest with Moneyfarm, the assets an Exchange Traded Fund invests in are ring-fenced and held by a separate custodian. In the unlikeley event that an ETF provider goes into administration, you’ll still have access to the ETF assets you own. ETFs aren’t protected under the Financial Services Compensation Scheme. You cannot claim compensation simply because the value of your investment falls. All investments involve some risk. An index tracker will lose money if the index it is tracking goes down.
What is the taxation on ETFs?
When it comes to taxes, ETFs are generally treated the same as other investments and gains may be subject to capital gains tax and income tax. You can protect your returns from tax by investing in ETFs through your ISA or Pension. Any growth in the value of your investments and any income can build up protected by your ISA and Pension wrappers. Moneyfarm uses ETFs domiciled in Ireland and Luxembourg.
Do ETFs come with any charges?
ETFs are a popular low-cost alternative to mutual funds, although they do have a small cost attached to them. On average, you’ll be charged 0.3% per annum for this underlying fund cost at Moneyfarm. This cost is charged by the fund managers and is built into the price of the ETF on any given day. You will not, therefore, see fund charges being deducted from your portfolio directly. This fee can be as much as 1% with mutual funds. Please note, there will always be a fund fee with ETFs, regardless of who you invest with. You’ll also be charged a management fee by Moneyfarm, which is separate to the fund fee. If you invest £20,000 with Moneyfarm, you’ll be charged 0.7% in management fees. In this instance, you’ll pay a total annual management fee of £140 to Moneyfarm directly. The market spread effect also impacts your investments. This is a characteristic of trading on the financial markets and represents the difference between bid and ask (buying and selling) prices for an investment at a specific time. This can be up to 0.09% at Moneyfarm, but you’ll always see the real price you buy and sell assets at.

6. Fees

How do you calculate fees?
Moneyfarm’s simple and low-cost fee structure means you know exactly what you’re paying and keep more of your money. The fees are as follows:
0.7% of investments up to £20,000,
0.6% on any amount from £20,000 to £100,000,
0.5% on anything from £100,000 to £500,000,
0.4% on any amount over £500,000.


For example, if you invested £210,000 with Moneyfarm, you’d pay:
0.7% on the first £20,000,
0.6% on the next £80,000,
0.5% on the remaining £110,000


At Moneyfarm, we calculate fees on a daily basis as we feel this is fairer to our clients as opposed to calculating fees for a period on a single given day. As the value of your portfolio goes up and down, so do the fees you pay. So each month you pay a fee based on the average daily value.

On average, you’ll be charged 0.3% per annum by the underlying ETF selected by Moneyfarm on top of our management fee.

The market spread effect will also impact your investments. This is a characteristic of trading on the financial markets and represents the difference between bid and ask (buying and selling) prices for an investment at a specific time. This can be up to 0.09% at Moneyfarm (assuming we sell 40% of the assets in your portfolio and replace them with new assets during the year), but you’ll always see the real price you buy and sell assets at.
Do ETFs come with any fees?
ETFs are a popular low-cost alternative to mutual funds, although they do have a small cost attached to them. On average, you’ll be charged 0.3% per annum for this underlying fund cost at Moneyfarm. This cost is charged by the fund managers and is built into the price of the ETF on any given day. You will not, therefore, see fund charges being deducted from your portfolio directly. This fee can be as much as 1% with mutual funds. Please note, there will always be a fund fee with ETFs, regardless of who you invest with. You’ll also be charged a management fee by Moneyfarm, which is separate to the fund fee. If you invest £20,000 with Moneyfarm, you’ll be charged 0.7% in management fees. In this instance, you’ll pay a total annual management fee of £140 to Moneyfarm directly. The market spread effect also impacts your investments. This is a characteristic of trading on the financial markets and represents the difference between bid and ask (buying and selling) prices for an investment at a specific time. This can be up to 0.09% at Moneyfarm, but you’ll always see the real price you buy and sell assets at.
What is included/excluded from the annual fee?
Moneyfarm’s simple charging structure means you pay two ongoing charges on your investments, our management fee and the fund charge. Management fees are charged based on the value of your account, rather than per portfolio, so by consolidating your investments you can benefit from a potentially lower management fee. The management fee covers all charges related to managing your investments and is the largest part of the total costs of investing. In the traditional wealth management industry, it can often be difficult knowing exactly how much you pay for your investments. At Moneyfarm we believe it’s crucial this is transparent for our investors. Fund costs are not included in the annual management fee and won’t appear as a charge, instead these are factored into the performance of your investment. The average fund charge is 0.3% at Moneyfarm. The market spread effect also impacts your investments. This is a characteristic of trading on the financial markets and represents the difference between bid and ask (buying and selling) prices for an investment at a specific time. This can be up to 0.09% at Moneyfarm (assuming we sell 40% of the assets in your portfolio and replace them with new assets during the year), but you’ll always see the real price you buy and sell assets at. You can find out how much you would pay on our pricing page.
How do I pay fees at Moneyfarm?
At Moneyfarm, you don’t need to do a thing. We charge you the fees automatically and take them from the cash held in your account. You’ll always have a small percentage of cash held within your portfolio – around 2-3%. This liquidity is an important aspect of your portfolio that our experts ensure is optimally weighted. We will take the fees from this reserve to ensure it’s hassle-free for you.

7. Funding your Account

Is there a minimum investment amount to set up a direct debit?
To set up a direct debit, you’ll need to set up a monthly contribution of at least £100. The more you can invest the more likely you can benefit from pound cost averaging, which will help you achieve your goals quicker. One of the most powerful forces of investing, pound cost averaging is when the returns you earn on your investments are reinvested and earn their own returns.
How do I add funds to my account?
To add funds to your Moneyfarm Pension, whether a one-off lump sum or regular contribution, this must be done by a direct debit if it is not a transfer from an old pension.

If you’re looking to fund your Moneyfarm ISA or General Investment Account you can also do this via bank transfer.

If you’re setting up a monthly contribution you can do this by direct debit. Simply click on ‘Add funds’, select the date you’d like to make the contribution and ‘Direct Debit’ as the Payment Method. If you’d prefer you can set up a standing order with your bank, please call our Investment Consultants team on 0800 433 4574.

One time contributions can be made via bank transfer or Direct Debit (bank transfer not available for pension). If you select Direct Debit you don’t have to do anything, we’ll debit your account with the amount you select. If you select Bank Transfer you’ll need to manually transfer the funds to us using the reference code and bank details we provide during the setup.
Can I transfer funds from another bank account?
You can send funds from any bank account as long as it is registered on the system and is in your name.
How do I change the bank details linked to my account?
To change the bank details you signed up with, email our Investment Consultant team at support@moneyfarm.com with a copy of a bank statement for the account you wish to change to. This can be either a PDF downloaded from your online banking or a photograph of the original. The transaction details aren’t required, all we need is your name, postal address and account details.
Can I use Direct Debit to make a one time payment?
Yes, direct debit payments can be used for both a one-off transaction and regular payments. When you add funds to your account, simply select ‘one-time’ payment’ and ‘direct debit’ and we’ll guide you through the rest. Please be aware direct debits can be slower than a bank transfer.
Can I set up more than one Direct Debit?
Yes, if you have more than one portfolio in your Moneyfarm account you can select the amount you’d like to go into each portfolio each month. However, your direct debit will need to come from your nominated bank account as we can’t accept direct debits from different banks. This is one of our security and anti-money laundering features.
When will you take the Direct Debit?
For monthly contributions, we collect the money from your bank as close to the date you chose when setting-up the direct debit. For one-off contributions, we take the payment as soon as possible. It may take up to six days to set up your direct debit mandate, which can mean your first recurring payment may take sightly longer to process.
When will the funds appear in my Moneyfarm account?
If you’ve sent funds to us via bank transfer, it usually takes 1 working day for the money to show up in your account. However, this depends on your bank, as some banks can take up to 2-3 working days to process the transfer. Once received, funds are traded the next working day. For direct debit payments (both one-off and monthly), it can take up to 4 working days for the money to show up in your account, depending on your bank, and an additional working day for the funds to be invested.
What is the Direct Debit Guarantee?
The Direct Debit Guarantee applies to all Direct Debits, and protects you in the rare event that there’s an error in the payment of your Direct Debit. The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits Organisations using the scheme go through a careful vetting process to be authorised and are closely monitored by the banking industry. The efficiency and security of Direct Debit payments is monitored and protected by your own bank or building society. The scheme soley covers direct debits payments and cannot be used to address contractual disputes between you and the billing organisation. If there are any changes to the amount, date or frequency of your Direct Debit, the organisation will notify you in advance of your account being debited or as otherwise agreed – usually 10 working days prior. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you’re entitled to a full and immediate refund of the amount paid from your bank or building society If you receive a refund you’re not entitled to, you must pay it back when the organisation asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.
Is there a limit to how much I can deposit in my Moneyfarm account using Direct Debit?
Yes. There is currently a £20,000 monthly limit if you chose to pay in via Direct Debit. If you wish to contribute larger sums on a monthly basis please set up a standing order with your bank. If you’re unsure, you can contact one of our Investment Consultants to talk through your options.
How do I cancel a monthly Direct Debit?
You can cancel a recurring payment by going to your Account, and going to your Funding Details. From there, you can cancel any direct debit by clicking ‘x’ on the regular payment or swiping left.

8. Withdrawing from your Account

How do I withdraw from available cash?
To withdraw from your available cash, go to the ‘Funding Details’ section of your account, which can be found on the bottom tab of your mobile app or by clicking on the arrow next to your name on the website. Click on the ‘Withdrawals request’ button, input the amount you would like to withdraw, and select the bank account you would like this to be sent to. It can take up to two working days for this cash to appear in your nominated bank account. If you’d like to send the funds to an account which isn’t registered on our system, you’ll need to send us a bank statement so that we can verify the new bank details before we can send the payment.
How long does it take to get my money back?
It will normally take up to five working days to get your money back, from disinvestment through to having the money back in your nominated account. This is a two-step process; the disinvestment stage can take up to three working days, and the withdrawal won’t take longer than two working days. Disinvestment may be delayed by abnormal market circumstances beyond our control, in which case we will complete the transaction on your behalf as soon as we can.
How do I disinvest?
“The process of disinvesting is slightly different when you’re doing it on the app compared to on the website. Both process take no longer than five working days, however. You can then choose to either add this money to a new portfolio, or withdraw it and have it sent to your bank account. This will be the bank account nominated during the sign-up process.

On mobile
Once you’ve logged into your Moneyfarm account, click into the portfolio you want to withdraw from and select ‘Edit’. Go to ‘Decrease Investment’ and select how much you would like to withdraw. Once you press ‘Confirm’, this request is sent to our portfolio management team who action it. It can take up to three working days for this money to appear in your available cash.

On the website
Once you’ve logged into your Moneyfarm account, click into the portfolio you want to withdraw via the ‘Details’ button. Go to ‘Decrease Investment’ and select how much you would like to withdraw. Once you press ‘Confirm’, this request is sent to our portfolio management team who action it. It can take up to three working days for this money to appear in your available cash”
How do I get my money into my personal bank account?
To get your money back into your nominated bank account, the money needs to be in your available cash. This means you need to make a disinvestment before you can withdraw. Go into your account, click ‘decrease investment’, and select how much you want to disinvest. Your money will then appear in available cash within three working days – your funds can’t be withdrawn until that happens. You can then choose to either add this money to a new portfolio, or withdraw it and have it sent to your bank account. This will be the bank account nominated during the sign-up process.

9. Terms of Service

How can I update my address?
To change your address, please email a proof of your new address in the form of a bank statement or utility bill within the last three months to support@moneyfarm.com.
Am I locked in?
No, at Moneyfarm we believe it’s important that your investments are flexible to meet your needs. You can withdraw whenever you like without paying any additional fees. With Moneyfarm there’s no minimum investment period, but keep in mind that when investing you should have a long term approach.
How can I cancel my account?
To close your account, just email support@moneyfarm.com and ask us to deactivate your account. Signing up to Moneyfarm is free and carries no obligation to invest. We don’t charge you anything until you transfer money into your Moneyfarm account. You can close your account and withdraw your money whenever you want. After we close your account, we hold your personal information for a time as required by law. You should always remember that investments are subject to market risk and if you do invest you may not get back the sum you invested.
I’m subject to personal account dealing rules, what happens?
If you work in certain professions (e.g. financial services, consulting, legal and accounting firms or government departments) you could be subject to restrictions on the types on securities that you can invest in. These restrictions may prevent you from holding certain securities, enforce a minimum holding period, restrict trading periods, force the sale of a security and so on. Generally, discretionary investment accounts — like the ones Moneyfarm offers — are exempt from these rules as all the investment decisions are made by the investment manager, not the individual. This usually makes your investment choice greater and your life easier, since you may no longer need to seek approval from your employer for any investment transactions made by Moneyfarm. This depends on the personal account dealing rules to which you are subject and not all employers have the same requirements. Get in touch with one of our Investment Consultants if you need a document confirming that we manage the investments on a fully discretionary basis. This is usually be accepted by independence/compliance teams for individuals who are subject to PAD restrictions.
How do I update my email address?
To update your email address, log-into your account on the website and go to settings. You can update your email address from here.
How do I reset my password?
To update your password on the website, log-in to your account and go to settings. You can make a new password here. To reset your password or passcode on your app, go to ‘Security’ under your Account details. From here you can change your passcode and reset your password.
What do I need to do when my bank account is pending?
If your bank account is ‘pending’, we haven’t been able to electronically verify your bank account. By law, we require a picture or scan of a full bank statement dated within the last three months. Please make sure all four corners of your statement are visible in the file/image you send us. Once this has been uploaded, it will take around one working day to verify your account. Once the status is ‘active’, you’ll be able to make payments to your account.

10. Security

Is my personal information secure with you?
Your privacy is important to us. Moneyfarm takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your personal details and your account data are always encrypted and stored on secure servers. Read our privacy policy.
Is Moneyfarm regulated?
Yes, Moneyfarm is authorised and regulated to give investment advice and provide a discretionary service by the Financial Conduct Authority (FCA) no. 629539. Details of our authorisation can be found on the Financial Services Register by clicking here.
Is my money safe?
As an investment firm authorised and regulated by the FCA, Moneyfarm is obligated to segregate client funds and assets. This means that your money and investments are held separately from Moneyfarm’s own bank account and cannot be mixed with our own funds. We believe that the safest way of looking after your investments is to appoint a custodian bank which holds your money and the investments we purchase on your behalf, with a reference number unique to you. We hold your money and investments using carefully selected, regulated financial institutions such as Barclays and Saxo Capital Markets UK Ltd, and we ensure that they meet the relevant criteria to keep your money safe at all times. We’re covered by the Financial Services Compensation Scheme (FSCS), which means up to £50,000 of your investments are covered by the UK deposit guarantee scheme.
What happens if Moneyfarm enters administration?
In the unlikely event of Moneyfarm entering into administration, clients would have their funds and market value of assets returned to them from the custodian bank or client money account. As these bank accounts are held by Moneyfarm in trust for underlying clients, no creditors would be able to access or make any claim on the money. Your money and investments are also eligible for compensation under the Financial Services Compensation Scheme (FSCS) for up to £50,000 if the company is unable to repay investments or money. For more details see our security page or legal and regulatory page.