In need of a little more help?
Try looking in our FAQs or speak to a member of our investment advisers team.
Frequently Asked Questions
How much do I have to invest with Moneyfarm?
Can I add or remove cash from my initial investment?
Can I customise the suggested portfolio?
If you don’t believe we’ve matched you to the right portfolio, you can talk to one of our investment advisers who can look at the other options available to you within your suitability constraints.
What stops me from copying your portfolios and doing it myself?
Do you give investment advice?
At Moneyfarm, we provide a discretionary service, which means we build, manage and rebalance your portfolio on your behalf, ensuring we keep you on track with your goals.
We blend technology and human expertise to offer efficient financial advice that helps you achieve your financial goals.
What is a model portfolio?
Once we have matched you to a portfolio that reflects your investor profile, your investments will be managed by our experts in-line with the model portfolio that suits your profile. For smaller investment amounts, the composition of your portfolio may differ from the model. Please contact us if you would like to know more.
How is the performance of my portfolio calculated?
Can I use Moneyfarm if I am not a UK resident?
I am a US Citizen, can I invest with Moneyfarm?
What is a stocks & shares ISA?
How much is the ISA allowance?
This tax year you can put up to £20,000 in your ISA.
Tax year 2019/20 – £20,000
Tax year 2018/19 – £20,000
Tax year 2017/18 – £20,000
Tax year 2016/17 – £15,240
Tax year 2015/16 – £15,000.
You can pay your whole allowance of £20,000 into a stocks and shares ISA, a cash ISA, or a combination of the two. Even if you have a cash ISA elsewhere, you can still open a Stocks and Shares ISA with Moneyfarm. You can choose between making a lump sum investment, and/or making regular contributions throughout the tax year. The ISA is flexible to suit you. Your annual ISA allowance expires at the end of the tax year and any unused allowance will be lost. It’s a case of ‘use it or lose it’, as your allowance can’t be rolled into the next year. With Moneyfarm, you can invest more than the ISA allowance, but any investments outside the wrapper threshold won’t be sheltered from tax.
Can I withdraw from my stocks & shares ISA?
What are the requisites to open a stocks & shares ISA?
What are the tax benefits of a stocks & shares ISA?
Why is a stocks & shares ISA important?
Do you offer a Cash ISA?
Do you offer a help-to-buy or lifetime ISA?
Do you offer a Junior ISA?
Can I transfer existing ISAs with other providers to the MoneyFarm ISA?
If I transfer an ISA will it count towards my ISA allowance?
How much of my ISA can I transfer?
How long does it take to transfer an ISA?
When can I transfer my ISA?
How do I transfer my ISA investments to another manager?
Where can I find the ISA transfer form?
What is a pension?
How do pensions work?
You can claim tax relief on your personal pension contributions relative to your income tax band. The investments in your pension will grow free from income tax and can be sold without incurring a Capital Gains Tax charge. You can usually take 25% of your total pension pot as a tax-free lump sum from the age of 55, and the remainder will be taxed according to your income tax band.
Once you’ve started to save into your pension, you will normally have to wait until you’re 55 before you can draw any money from it. You can then decide whether to go into income drawdown, buy an annuity with your savings, or do a combination of the two.
How much should I contribute to my pension?
What is the annual pension allowance?
Can my employer make contributions to my Moneyfarm pension?
I’m self-employed, can I use the Moneyfarm Pension?
Can I transfer a pension?
How do I transfer a pension?
Is there a minimum transfer value?
How long does it take to transfer a pension?
What type of pensions can I transfer?
Can I transfer a pension if I’ve started to take benefits?
What is the lifetime pension allowance?
How much tax will I pay on my pension?
What annuity could I get with my pension when I retire?
What happens to a pension when you die?
How do you understand my attitude to risk?
Why do you need to assess my risk profile?
What is an ETF?
Why do you use ETFs?
How do you select ETFs?
Are ETFs secure?
What is the taxation on ETFs?
Do ETFs come with any charges?
How do you calculate fees?
Here’s how it works.
- 0.75% on investments between £1,500 to £10,000
- 0.6% on any investments from £10,001 to £50,000
- 0.5% on any investments from £50,001 to £100,000
- 0.35% on any investments over £100,000 +
For example, if you invested £210,000 with Moneyfarm, you’d pay:
- 0.75% up to £10,000
- 0.6% on the next £40,000
- 0.5% on the next £50,000
- 0.35% on the remaining £110,000
We calculate fees daily, based on the total market value of your portfolio. As the value of your portfolio goes up and down, so do the fees you pay. If you have multiple portfolios we’ll work out your fees across your entire account rather than individual portfolios. This means you benefit from lower fees as you increase the total value of your Moneyfarm account.
Each month you’ll pay a fee based on the total daily market value for each day invested. Your fees will be illustrated in the monthly account statement you receive in the ‘Documents’ section of your account.
The ‘market spread’ effect also affects your investments. This is the difference between ‘bid’ and ‘ask’ (buying and selling) prices for an investment at a specific time. This can be up to 0.09% (assuming we sell 40% of the assets in your portfolio and replace them with new assets during the year), but you’ll always see the real price you buy and sell assets at.
Do ETFs come with any fees?
What is included/excluded from the annual fee?
How do I pay fees at Moneyfarm?
Funding your Account
Is there a minimum investment amount to set up a direct debit?
How do I add funds to my account?
If you’re looking to fund your Moneyfarm ISA or General Investment Account you can also do this via bank transfer.
If you’re setting up a monthly contribution you can do this by direct debit. Simply click on ‘Add funds’, select the date you’d like to make the contribution and ‘Direct Debit’ as the Payment Method. If you’d prefer you can set up a standing order with your bank, please call our investment advisers team on 0800 433 4574.
One time contributions can be made via bank transfer or Direct Debit (bank transfer not available for pension). If you select Direct Debit you don’t have to do anything, we’ll debit your account with the amount you select. If you select Bank Transfer you’ll need to manually transfer the funds to us using the reference code and bank details we provide during the setup.
Can I transfer funds from another bank account?
Yes, you can send funds from any bank account as long as it is in your name and has been registered to your Moneyfarm account. A list of all bank accounts registered to your Moneyfarm account can be found in Account – Funding Details – Bank Accounts.
If the bank account you wish to use is not there, please email our team at firstname.lastname@example.org from your registered email address with a copy of a bank statement for the account you wish to add or change to. This can be either a PDF downloaded from your online banking or a photograph of the original. The transaction details are not required, all we need is your name, postal address and account details.
How do I add or change my bank account details?
Can I use Direct Debit to make a one time payment?
Can I set up more than one Direct Debit?
When will you take the Direct Debit?
When will the funds appear in my Moneyfarm account?
What is the Direct Debit Guarantee?
Is there a limit to how much I can deposit in my Moneyfarm account using Direct Debit?
How do I cancel a monthly Direct Debit?
Withdrawing from your Account
How do I withdraw from available cash?
How long does it take to get my money back?
How do I disinvest?
The process of disinvesting is slightly different when you’re doing it on the app compared to on the website. Both process take no longer than five working days, however. You can then choose to either add this money to a new portfolio, or withdraw it and have it sent to your bank account. This will be the bank account nominated during the sign-up process.
Once you’ve logged into your Moneyfarm account, click into the portfolio you want to withdraw from and select ‘Edit’. Go to ‘Disinvest’ and select how much you would like to withdraw. Once you press ‘Confirm’, this request is sent to our portfolio management team who action it. It can take up to three working days for this money to appear in your available cash.
On the website
Once you’ve logged into your Moneyfarm account, click into the portfolio you want to withdraw via the ‘Details’ button. Go to ‘Disinvest’ and select how much you would like to withdraw. Once you press ‘Confirm’, this request is sent to our portfolio management team who action it. It can take up to three working days for this money to appear in your available cash
How do I get my money into my personal bank account?
Terms of Service
How can I update my address?
Am I locked in?
How can I cancel my account?
I’m subject to personal account dealing rules, what happens?
How do I update my email address?
How do I reset my password?
What do I need to do when my bank account is pending?
Is my personal information secure with you?
Is Moneyfarm regulated?
Is my money safe?
What happens if Moneyfarm enters administration?
Speak with us
For help with your Moneyfarm account and general questions about our services.
Monday – Thursday: 9am – 7pm
Friday: 9am – 6pm